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Refund & Returns

Last updated: August 2026

Our Guarantee

We stand behind the quality of every product. If your order arrives damaged, incorrect, or defective, contact us within 7 days of delivery and we'll make it right with a replacement or refund.

Eligibility

Because these are research materials, we can only accept returns of unopened, unused items in their original packaging. For safety reasons, opened vials cannot be returned.

How to Request

Email support@peptidevials.org with your order number and a description of the issue. Approved refunds are issued to the original payment method within 5–10 business days.

Shipping

Original shipping charges are non-refundable unless the return is due to our error. Return shipping costs are the customer's responsibility except where the product was defective or incorrect.

Notice

Any peptides on our website are sold for research and laboratory use. The products should not be used in form of cosmetic, food additive, chemical, drugs, or other applications not classified in this document. The listing of a material on this site does not constitute a license to its use in infringement of any patent. All customers represent and warrant that through their own review and study that they are fully aware and knowledgeable about the following: Government regulations regarding the use of and exposure to all products. The health and safety hazards associated with the handling of the products they purchase. The necessity of adequately warning of the health and safety hazards associated with any products. The company holds its right to cancel any purchase done if there is any proof or the company sees that you are buying for use other than it is sold for.

“Peptide Vials” products are intended solely for laboratory research purposes and are not to be used for any other purposes, including but not limited to vitro diagnostic purpose, in food drugs, medical devices, or cosmetics for humans or animals or for commercial purposes. The purchaser agrees that the products have not been sterilized or tested by “Peptide Vials” for safety and efficacy in food, drug, medical device, cosmetic, commercial or any other use.

The purchaser expressly represents and warrants to “Peptide Vials” that the purchaser will properly test, use, manufacture and market any products purchased from “Peptide Vials” and/or materials produced with products purchased from “Peptide Vials” in accordance with the practices of a reliable person who is experienced in the field and in strict compliance with all applicable laws and regulations, now and hereinafter enacted.